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Where to get your refund
Log in to your personal account to receive your Tax Free refund directly to your credit or debit card, or browse nearby refund points
Stay informed about your tax refund status. Type your barcode number below.
Chat with our support bot
Have a question about your refund? Get personalised assistance and quick answers to all your queries
Contact our support team
Need more help? Call us or submit our contact form to receive a response as soon as possible, typically within 3-5 business days
Browse FAQs
Find quick answers to the most common questions about Tax Free shopping, forms, and refunds
Shopping Tax Free by country
Explore country-specific guides to learn how Tax Free shopping works, including VAT rates, time limits and eligibility rules
Learn more
Where to get your form stamped
Find Customs office locations and opening hours so you can get your forms stamped before you depart
How to get your form stamped
Follow simple, step-by-step guidance for top destinations to help you get your customs stamp without stress
Where to get your refund
Log in to your personal account to receive your Tax Free refund directly to your credit or debit card, or browse nearby refund points
Stay informed about your tax refund status. Type your barcode number below.
Discover how Shopper Portal helps you tracks your Tax Free forms, understand each step of the process, and manage all your refund details with ease
Have a question about your refund? Get personalised assistance and quick answers to all your queries
Need more help? Call us or submit our contact form to receive a response as soon as possible, typically within 3-5 business days
Find quick answers to the most common questions about Tax Free shopping, forms, and refunds
Learn how to complete your Tax Free form correctly to avoid Customs issues and refund delays
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