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Guide to Tax Free shopping in Spain

How to shop Tax Free in Spain?

  • Step 1: Go shopping
  • Look for Planet logo and ask for Planet Tax Free form when making a purchase
  • Step 2: Get Customs validation
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  • Step 3: Return your Tax Free form to Planet and get your refund
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Shopping in Spain

Go shopping and get your Tax Free form.


Spain Currency: EUR
  • 21%Standard VAT rate
  • 10%Food and optics
  • 5%Olive and seed oils, pasta foods
  • 4%Medicines, books and magazines
  • Minimum spend:
    • EUR 0.01
  • Shoppers eligible for VAT / Sales Tax Refund:
    • Shoppers who are permanent residents in a non-EU country
  • Time limits:
    To receive a Customs stamp:
    • 3 months + the issuing month of the Tax Free Form
    To receive a refund:
    • 4 years from the issuing date of the Tax Free Form
  • Refund limits:
    • Pre-validation Cash: EUR 1000
      Pre-validation Credit Card: EUR 5000
      Post-validation Cash: EUR 1000

Get your Tax Free form approved by customs

Search for validation points in Spain

Are you leaving via a country other than Spain?

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Refund requirements

Required for refunding:

  • Fully completed Tax Free forms stamped by Customs

Required for customs approval:

  • Fully completed Tax Free form
  • Unused purchased goods and receipts
  • Passport and travel documents

Customs advice:

  • Remember to validate your Tax Free forms at Customs at the last exit point before leaving EU.
  • Tax Free Forms issued in Spain must be validated at Diva kiosk, if you are leaving the EU from Spain.
  • If you are leaving the EU from another country or you have forms issued in other countries, please go to Customs to obtain a physical Customs stamp.

Special note:

  • If you shopped in Spain and you leave the EU from Spain, validate you Spanish Tax Free Form at Diva kiosk.
  • Go to a DIVA kiosk at your departure airport or seaport in Spain.
  • Scan the barcode on your Spanish Tax Free Form.
  • Follow the instructions displayed on the screen.
  • Note: Red rejection screen requires Customs inspection. Go to Customs.
  • If you shopped in Spain but you are travelling via another EU country before leaving the EU (for example, Madrid → Paris → New York), you must not use a DIVA kiosk. Instead, Customs validation must be obtained at your actual point of exit from the European Union, in this example, Paris. If you do not follow this rule, the refund will be denied. If your DIVA validation is rejected, Customs approval cannot subsequently be obtained in another country.
  • Important: Tax Free forms issued in other countries cannot be validated at Spanish DIVA kiosks. If you have a Tax Free form from another EU country, you must present the form, goods, and supporting travel documents to Customs and obtain a physical Customs stamp before leaving the EU.

How can I get my refund?

  • Visit any Planet Refund Office
  • Present the validated Tax Free forms and get your refund
  • Standard refund
  • If you haven't received your refund at our Refund Point, provide your payment details on the Tax Free form, get Customs validation and return the Tax Free form by post using Planet prepaid envelope. You can also leave your Tax Free form in one of our Planet drop boxes.

What other refund options are available?

  • Before leaving the EU from Spain you may get your refund prior to export validation
  • To take advantage of this refund method the spend must be above 150 EUR per Tax Free form
Advice
  • If you received the Tax Free refund before your departure, you must get your Tax Free Form Customs approved within 21 days. Otherwise your credit card used for guarantee will get charged as agreement confirmed.
  • At the airport, please allow enough time for Customs approval process before your flight departs.
  • Make sure the goods are sealed and unused.
  • If you are a resident of the Canary Islands, Ceuta or Melilla your Tax Free form can be duly export validated by the respective Customs, previous payment of the IGIC Tax in Canary Islands and the IPSI Tax in the case of Ceuta and Melilla.
  • If you are departing a Spanish airport but changing flights at another EU airport, and if the goods you are exporting are to be checked through to a destination outside the EU, go to Customs at the Spanish airport and your Tax Free form will be export validated as if you were at the EU departure point.
  • In smaller airports, there may be no Customs Official present, in this case, look for the Customs deposit box and instructions.

Search for refund locations in Spain

Search for refund locations in Spain

Need help?

Contact our Planet support team.

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